About Us
Our website address is: https://pawsandpours.es.
LEGAL NOTICE AND GENERAL TERMS OF USE
www.pawsandpours.es
I. GENERAL INFORMATION
In compliance with the disclosure requirements set forth in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of July 11, the following general information about this website is provided below:
The owner of this website, www.pawsandpours.es (hereinafter, the “Website”), is: ASIA GELMAN, with Tax ID No.: Y7716785T, whose contact information is as follows:
Address: 1 L Hortezuela Lane
Phone number: 636488816
Contact email: info@pawsandpours.es
II. GENERAL TERMS AND CONDITIONS OF USE
Purpose of these Terms: The Website
The purpose of these General Terms of Use (hereinafter, the “Terms”) is to govern access to and use of the Website. For the purposes of these Terms, “Website” shall be understood to mean: the external appearance of the screen interfaces, both static and dynamic, that is, the navigation tree; and all elements integrated into both the screen interfaces and the navigation tree (hereinafter, “Content”), as well as all online services or resources that may be offered to Users (hereinafter, “Services”).
Paws & Pours reserves the right to modify, at any time and without prior notice, the layout and configuration of the Website and the Content and Services included therein. The User acknowledges and agrees that Paws & Pours may, at any time, suspend, deactivate, and/or cancel any of these elements included on the Website or access to them.
Access to the Website by the User is unrestricted and, as a general rule, free of charge; the User is not required to pay any fee to use it, except for the cost of connecting via the telecommunications network provided by the access provider contracted by the User.
The use of any of the Website's Content or Services may require the User to subscribe or register in advance.
The User
Accessing, browsing, and using the Website confers the status of User; therefore, by beginning to browse the Website, you accept all the Terms and Conditions set forth herein, as well as any subsequent modifications thereto, without prejudice to the application of applicable mandatory legal regulations as the case may be. Given the importance of the foregoing, Users are advised to review these Terms and Conditions each time they visit the Website.
The Paws & Pours website provides a wide variety of information, services, and data. Users are responsible for using the website properly. This responsibility includes:
Any use of the information, content, and/or services and data provided by Paws & Pours must not violate these Terms and Conditions, the law, public morality, or public order, nor may it in any other way infringe upon the rights of third parties or interfere with the proper functioning of the Website.
The accuracy and legality of the information provided by the User in the forms provided by Paws & Pours to access certain Content or Services offered by the Website. In any case, the User shall immediately notify Paws & Pours of any event that could lead to the misuse of the information recorded in such forms, including, but not limited to, theft, loss, or unauthorized access to usernames and/or passwords, so that immediate cancellation can be arranged.
Simply accessing this Website does not imply the establishment of any commercial relationship between Paws & Pours and the User.
The User represents that he or she is of legal age and has sufficient legal capacity to be bound by these Terms and Conditions. Therefore, this Paws & Pours Website is not intended for minors. Paws & Pours disclaims any liability for failure to comply with this requirement.
The Website is primarily intended for Users residing in Spain. Paws & Pours does not guarantee that the Website complies with the laws of other countries, either in whole or in part. If the User resides or is domiciled elsewhere and decides to access and/or browse the Website, they do so at their own risk. They must ensure that such access and browsing comply with applicable local laws, and Paws & Pours assumes no liability whatsoever arising from such access.
III. ACCESS TO AND NAVIGATION ON THE WEBSITE: DISCLAIMER OF WARRANTIES AND LIABILITY
Paws & Pours does not guarantee the continuity, availability, or usefulness of the Website, its Content, or its Services. Paws & Pours will make every effort to ensure the proper functioning of the Website; however, it does not accept any liability or guarantee that access to this Website will be uninterrupted or error-free.
Nor does it assume any liability or guarantee that the content or software accessible through this Website is error-free or will not cause damage to the User’s computer system (software and hardware). Under no circumstances shall Paws & Pours be liable for any losses, damages, or harm of any kind arising from accessing, browsing, or using the Website, including, but not limited to, those caused to computer systems or those resulting from the introduction of viruses.
Paws & Pours is also not liable for any damages that may be incurred by users due to improper use of this Website. In particular, it is not liable in any way for any outages, interruptions, failures, or defects in telecommunications that may occur.
IV. LINKING POLICY
Please be advised that the Paws & Pours Website provides or may provide Users with linking tools (such as, but not limited to, links, banners, and buttons), directories, and search engines that allow Users to access websites owned and/or operated by third parties.
The inclusion of these links, directories, and search engines on the Website is intended to make it easier for Users to find and access information available on the Internet; however, this should not be construed as a suggestion, recommendation, or invitation to visit them.
Paws & Pours does not offer or sell, either directly or through third parties, the products and/or services available on those linked sites.
Furthermore, it does not guarantee the technical availability, accuracy, truthfulness, validity, or legality of third-party websites that can be accessed through these links.
Under no circumstances will Paws & Pours review or monitor the content of other websites, nor does it endorse, review, or adopt as its own the products and services, content, files, or any other material found on such linked sites.
Paws & Pours assumes no liability for any damages that may arise from the access, use, quality, or legality of the content, communications, opinions, products, and services of websites not managed by Paws & Pours that are linked to on this Website.
Any user or third party who creates a hyperlink from another website to the Paws & Pours Website should be aware that:
Reproduction—in whole or in part—of any of the Website’s Content and/or Services is prohibited without the express authorization of Paws & Pours.
No false, inaccurate, or incorrect statements regarding the Paws & Pours website or its Content and/or Services are permitted.
With the exception of the hyperlink, the website on which such a hyperlink is established shall not contain any element from this Website that is protected as intellectual property under Spanish law, unless expressly authorized by Paws & Pours.
The creation of a hyperlink does not imply the existence of any relationship between Paws & Pours and the owner of the website from which the link is created, nor does it imply that Paws & Pours is aware of or endorses the content, services, and/or activities offered on that website, and vice versa.
V. INTELLECTUAL AND INDUSTRIAL PROPERTY
Paws & Pours, either directly or as an assignee, is the owner of all intellectual and industrial property rights to the Website, as well as to the elements contained therein (including, but not limited to, images, sound, audio, video, software, or text; trademarks or logos; color schemes; structure and design; selection of materials used; and computer programs necessary for its operation, access, and use, etc.). They are, therefore, works protected as intellectual property under Spanish law, and are subject to both Spanish and EU regulations in this field, as well as international treaties relating to the matter and signed by Spain.
All rights reserved. Pursuant to the provisions of the Intellectual Property Law, the reproduction, distribution, and public communication—including making available—of all or part of the content of this website for commercial purposes, in any format and by any technical means, is expressly prohibited without the authorization of Paws & Pours.
The User agrees to respect the intellectual and industrial property rights of Paws & Pours. The User may view the elements of the Website or even print, copy, and store them on the hard drive of their computer or on any other physical medium, provided that this is done exclusively for personal use. The User, however, may not remove, alter, or tamper with any protection mechanism or security system installed on the Website.
If the User or a third party believes that any of the Website’s Content infringes upon intellectual property rights, they must immediately notify Paws & Pours using the contact information provided in the GENERAL INFORMATION section of this Legal Notice and General Terms of Use.
VI. LEGAL ACTIONS, APPLICABLE LAW, AND JURISDICTION
Paws & Pours reserves the right to bring any civil or criminal actions it deems necessary in connection with the misuse of the Website and its Content, or any breach of these Terms.
The relationship between the User and Paws & Pours shall be governed by the laws currently in force and applicable in Spain. Should any dispute arise regarding the interpretation and/or application of these Terms and Conditions, the parties shall submit their disputes to the ordinary courts and submit to the jurisdiction of the courts and tribunals with competent jurisdiction under the law.
WEBSITE PRIVACY POLICY
pawsandpours.es
I. PRIVACY AND DATA PROTECTION POLICY
In accordance with applicable law, Paws & Pours (hereinafter also referred to as the “Website”) undertakes to implement the necessary technical and organizational measures, in accordance with the level of security appropriate to the risk associated with the data collected.
Laws covered by this privacy policy
This privacy policy complies with current Spanish and European regulations regarding the protection of personal data online. Specifically, it complies with the following regulations:
Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD-GDD).
Royal Decree 1720/2007, dated December 21, approving the implementing regulations for Organic Law 15/1999, dated December 13, on the Protection of Personal Data (RDLOPD).
Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE).
Identity of the data controller
The data controller for the personal data collected on Paws & Pours is: ASIA GELMAN, Tax ID: Y7716785T (hereinafter, the Data Controller). Her contact information is as follows:
Address: CARRIL LA HORTEZUELA 1L
Phone number: 636488816
Contact email: info@pawsandpours.es
Personal Data Record
In compliance with the provisions of the GDPR and the LOPD-GDD, we hereby inform you that the personal data collected by Paws & Pours through the forms provided on its website will be incorporated into and processed in our database for the purpose of facilitating, expediting, and fulfilling the commitments established between Paws & Pours and the User, or maintaining the relationship established in the forms the User fills out, or to respond to a request or inquiry from the User. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities is maintained that specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.
Principles applicable to the processing of personal data
The processing of the User’s personal data shall be subject to the following principles set forth in Article 5 of the GDPR and in Article 4 et seq. of Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights:
Principle of lawfulness, fairness, and transparency: The User’s consent must be obtained at all times, following the provision of fully transparent information regarding the purposes for which personal data is collected.
Principle of purpose limitation: Personal data shall be collected for specified, explicit, and legitimate purposes.
Principle of data minimization: The personal data collected will be limited to what is strictly necessary for the purposes for which it is processed.
Principle of accuracy: Personal data must be accurate and kept up to date.
Principle of data retention limitation: Personal data will only be retained in a form that allows for the identification of the User for as long as is necessary for the purposes of its processing.
Principle of integrity and confidentiality: Personal data will be processed in a manner that ensures its security and confidentiality.
Principle of proactive responsibility: The data controller is responsible for ensuring compliance with the above principles.
Categories of personal data
The categories of data processed by Paws & Pours are limited to identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.
Legal basis for the processing of personal data
The legal basis for the processing of personal data is consent. Paws & Pours is committed to obtaining the User’s express and verifiable consent to process their personal data for one or more specific purposes.
The User has the right to withdraw their consent at any time. Withdrawing consent is just as easy as giving it. As a general rule, withdrawing consent will not affect the use of the Website.
Whenever the User is required or able to provide personal information through forms to make inquiries, request information, or for reasons related to the content of the Website, the User will be informed if completing any of these fields is mandatory because they are essential for the proper completion of the transaction.
Purposes for which personal data is processed
Personal data is collected and processed by Paws & Pours for the purpose of facilitating, streamlining, and fulfilling the commitments established between the Website and the User; maintaining the relationship established through the forms completed by the User; or responding to a request or inquiry.
Similarly, the data may be used for commercial purposes related to personalization, operations, and statistics, as well as for activities consistent with Paws & Pours’ corporate purpose. It may also be used for data extraction, storage, and marketing studies to tailor the Content offered to the User, as well as to improve the quality, functionality, and navigation of the Website.
At the time the personal data is collected, the User will be informed of the specific purpose or purposes for which the personal data will be processed; that is, the use or uses to which the collected information will be put.
Retention periods for personal data
Personal data will be retained only for the minimum time necessary for the purposes of its processing and, in any case, only for the following period: 24 months, or until the User requests its deletion.
At the time personal data is collected, the User will be informed of the period for which the personal data will be retained or, if that is not possible, the criteria used to determine that period.
Recipients of personal data
The User's personal data will not be shared with third parties.
In any case, at the time the personal data is collected, the User will be informed of the recipients or categories of recipients of the personal data.
Personal information of minors
In accordance with Article 8 of the GDPR and Article 7 of Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights, only individuals aged 14 or older may lawfully consent to the processing of their personal data by Paws & Pours. In the case of a child under 14 years of age, the consent of the parents or guardians is required for the processing, and such processing will only be considered lawful to the extent that they have authorized it.
Confidentiality and Security of Personal Data
Paws & Pours is committed to implementing the necessary technical and organizational measures, commensurate with the level of security appropriate to the risk associated with the data collected, to ensure the security of personal data and to prevent the accidental or unlawful destruction, loss, or alteration of personal data that is transmitted, stored, or otherwise processed, as well as unauthorized disclosure of or access to such data.
The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as data transmission between the server and the User—and vice versa—is fully encrypted.
However, because Paws & Pours cannot guarantee the impenetrability of the internet or the complete absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay whenever a personal data breach occurs that is likely to result in a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a personal data breach is defined as any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.
Personal data will be treated as confidential by the Data Controller, who undertakes to ensure, through a legal or contractual obligation, that such confidentiality is respected by its employees, partners, and any person to whom the information is disclosed.
Rights related to the processing of personal data
The User has the following rights with respect to Paws & Pours and may, therefore, exercise the following rights—as recognized in the GDPR and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights—against the Data Controller:
Right of access: This is the User’s right to obtain confirmation as to whether Paws & Pours is processing their personal data and, if so, to obtain information regarding their specific personal data and the processing that Paws & Pours has carried out or is carrying out, as well as, among other things, the available information regarding the source of such data and the recipients of any communications made or planned regarding the data.
Right to rectification: This is the User’s right to have their personal data corrected if it is inaccurate or, in light of the purposes of the processing, incomplete.
Right to erasure (“the right to be forgotten”): This is the User’s right, unless otherwise provided by applicable law, to have their personal data erased when such data is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn consent to the processing and there is no other legal basis for it; the User objects to the processing and there is no other legitimate reason to continue it; the personal data has been processed unlawfully; the personal data must be erased to comply with a legal obligation; or the personal data was obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to erasing the data, the Data Controller, taking into account the available technology and the cost of implementation, must take reasonable measures to inform the controllers processing the personal data of the data subject’s request to remove any links to such personal data.
Right to restriction of processing: This is the User’s right to restrict the processing of their personal data. The User has the right to obtain restriction of processing when they contest the accuracy of their personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to assert legal claims; and when the User has objected to the processing.
Right to data portability: If the processing is carried out by automated means, the User has the right to receive their personal data from the Data Controller in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller. Whenever technically feasible, the Data Controller will transmit the data directly to that other data controller.
Right to object: This is the User’s right to prevent Paws & Pours from processing their personal data or to have such processing cease.
Right not to be subject to a decision based solely on automated processing, including profiling: This is the User’s right not to be subject to an individualized decision based solely on the automated processing of their personal data, including profiling, unless otherwise provided by applicable law.
Therefore, the User may exercise their rights by sending a written request to the Data Controller with the reference “GDPR-pawsandpours.es,” specifying:
The User’s first and last names and a copy of their ID card. In cases where representation is permitted, the person representing the User must also provide identification in the same manner, as well as a document proving the power of attorney. The photocopy of the ID card may be replaced by any other legally valid means of proving identity.
A request stating the specific reasons for the request or the information you wish to access.
Address for service of process.
Date and applicant's signature.
Any document supporting the request you are making.
This application and any other attached documents may be sent to the following address and/or email address:
Mailing address: CARRIL LA HORTEZUELA 1L
Email: info@pawsandpours.es
Links to third-party websites
The Website may include hyperlinks or links that provide access to third-party websites other than Paws & Pours, and which are therefore not operated by Paws & Pours. The owners of such websites have their own data protection policies and are, in each case, responsible for their own data files and privacy practices.
Complaints to the supervisory authority
If the User believes that there is a problem or a violation of applicable regulations regarding the way in which their personal data is being processed, they have the right to effective judicial protection and to file a complaint with a supervisory authority, specifically in the country where they have their habitual residence, place of work, or the location of the alleged violation. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).
II. ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY
Users must have read and agreed to the terms regarding the protection of personal data contained in this Privacy Policy, and must consent to the processing of their personal data so that the Data Controller may process such data in the manner, for the duration, and for the purposes indicated. Use of the Website constitutes acceptance of its Privacy Policy.
Paws & Pours reserves the right to modify its Privacy Policy at its sole discretion or in response to changes in legislation, case law, or guidelines issued by the Spanish Data Protection Agency. Users will not be explicitly notified of any changes or updates to this Privacy Policy. Users are encouraged to check this page periodically to stay informed of the latest changes or updates.
This Privacy Policy has been updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights.
We respect your privacy: cookie settings
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Shipping and Delivery Times
3.1. Scope of Delivery
At this time, we only ship to mainland Spain by default.
Please contact us at info@pawsandpours.es if you are interested in shipping to another location.
3.2. Estimated delivery times
The approximate delivery times from the date of payment confirmation are:
Mainland Spain: 24–72 business hours
Delivery times may vary during special sales events (such as sales, Black Friday, and Christmas) or due to logistical issues beyond the store's control.
4. Shipping costs
Mainland Spain: €5
Free shipping on orders over €40.
The costs are calculated automatically before you complete your order.
GENERAL TERMS AND CONDITIONS OF SALE
pawsandpour.es
1. GENERAL INFORMATION
The owner of this website, pawsandpour.es (hereinafter the “Website”), is: ASIA GELMAN, with Tax ID No.: Y7716785T, whose contact information is as follows:
Address: CARRIL HORTEZUELA 1L
Phone number: 636488816
Contact email: info@pawsandpours.es
This document (as well as any other documents referenced herein) sets forth the terms and conditions governing the use of this Website (pawsandpour.es) and the purchase or acquisition of products and/or services through it (hereinafter, the Terms).
For the purposes of these Terms and Conditions, the activities that Paws&Pours carries out through the Website are understood to include:
Retail sales of clothing and accessories for humans and pets, designed and manufactured under copyright license, under our own registered brand.
In addition to reading these Terms and Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Terms of Use, including Paws&Pours’ cookie policy and privacy and data protection policy. By using this Website or by purchasing and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Terms and by all of the foregoing; therefore, if you do not agree with all of the above, you must not use this Website.
Please note that these Terms and Conditions are subject to change. Users are responsible for reviewing them each time they access, browse, and/or use the Website, as the terms in effect at the time a purchase of products and/or services is requested will apply.
If you have any questions regarding these Terms and Conditions, please contact the owner using the contact information provided above or, if applicable, by using the contact form.
2. THE USER
Accessing, browsing, and using the Website confers the status of user (hereinafter referred to, interchangeably, individually as “User” or collectively as “Users”); therefore, by beginning to browse the Website, you accept all the Terms and Conditions set forth herein, as well as any subsequent modifications thereto, without prejudice to the application of the relevant mandatory legal regulations as applicable.
The User assumes responsibility for the proper use of the Website. This responsibility extends to:
Use this Website solely for the purpose of making inquiries and making legally valid purchases or transactions.
Do not make any false or fraudulent purchases. If a purchase of this nature is reasonably believed to have been made, it may be canceled and the relevant authorities will be notified.
Provide accurate and valid contact information, such as an email address, mailing address, and/or other details (see Legal Notice and General Terms of Use).
The User represents that he or she is at least 18 years of age and has the legal capacity to enter into contracts through this Website.
The Website is primarily intended for Users residing in Spain. Paws&Pours does not guarantee that the Website complies with the laws of other countries, either in whole or in part. Paws&Pours disclaims any liability that may arise from such access and does not guarantee shipments or the provision of services outside of Spain.
The User may, at their discretion, enter into a sales contract with Paws&Pours for the desired products and/or services in any of the languages in which these Terms and Conditions are available on this Website.
3. PURCHASING OR ACQUISITION PROCESS
Properly registered Users may make purchases on the Website using the established methods and procedures. They must follow the online purchase and/or ordering process on pawsandpour.es, during which various products and/or services can be selected and added to the shopping cart or checkout page, and finally click on: “Buy”
In addition, the User must fill out and/or verify the information requested at each step; however, during the purchase process, before making the payment, the purchase details can be modified.
The User will then receive an email confirming that Paws&Pours has received their order or request for a purchase and/or service, i.e., the order confirmation. Additionally, if applicable, the User will be notified via email when their purchase is being shipped. If applicable, this information may also be made available to the User through their personal account on the Website.
Once the purchase process is complete, the User agrees that the Website may generate an electronic invoice, which will be sent to the User via email and, where applicable, through the User’s personal account on the Website. Likewise, the User may, if they wish, obtain a paper copy of their invoice by requesting it from Paws&Pours using the contact forms on the Website or via the contact information provided above.
The User acknowledges that, at the time of purchase, they are aware of certain specific terms and conditions of sale pertaining to the product and/or service in question, which are displayed alongside the description or, where applicable, image of the product or service on the Website page, including, but not limited to, but not limited to, and depending on each case: name, price, components, weight, quantity, color, product details, or characteristics, the manner in which the services will be performed and/or the cost of the services; and acknowledges that placing the purchase order or making the purchase constitutes full and complete acceptance of the specific terms and conditions of sale applicable to each case.
Communications, purchase orders, and payments related to transactions conducted on the Website may be archived and retained in Paws&Pours’s electronic records for the purpose of serving as evidence of such transactions, in all cases in compliance with reasonable security standards and the applicable laws and regulations in force in this regard, and in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights, as well as the rights granted to Users in accordance with this Website’s privacy policy.
4. AVAILABILITY
All purchase orders received by Paws&Pours through the Website are subject to product availability and/or the condition that no circumstance or event of force majeure (Clause 9 of these Terms and Conditions) affects the supply of such products and/or the provision of services. If difficulties arise regarding the supply of products or if products are out of stock, Paws&Pours agrees to contact the User and refund any amount that may have been paid. This shall also apply in cases where the provision of a service becomes impossible.
5. PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€), and include taxes, unless otherwise specified and applied due to legal requirements, particularly with regard to VAT.
Shipping costs are included in the final product prices as shown on the Website. Paws&Pours provides delivery and/or shipping services through: Correos, SEUR, NACEX, etc.
Under no circumstances will the Website automatically add any additional costs to the price of a product or service, except for those that the User has voluntarily and freely selected and chosen.
Prices are subject to change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.
We accept the following payment methods: credit or debit card, and bank transfer
Paws&Pours takes every measure to ensure the confidentiality and security of payment information provided by the User during transactions on the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.
Credit cards are subject to verification and authorization by the issuing bank. If the bank does not authorize the payment, Paws&Pours will not be liable for any delay or failure to deliver and will not be able to enter into a contract with the User.
Once Paws&Pours receives the User’s purchase order through the Website, a pre-authorization will be placed on the applicable card to ensure there are sufficient funds to complete the transaction. The card will be charged at the time the User is sent the shipping confirmation and/or confirmation of the service provided in the manner and, where applicable, at the location specified.
In any case, by clicking “Buy,” the User confirms that the payment method used belongs to them.
Orders in which the User selects bank transfer as the payment method will be held for 5 calendar days from the date of order confirmation to allow sufficient time for the bank transfer to be processed by the payment system used by Paws&Pours for the Website. Once the system receives the transfer, the order will be prepared and processed for shipment.
When using this payment method, the User must ensure that they enter the exact amount of the purchase order, as well as the account number and the transfer reference. In the event of an error, Paws&Pours will be unable to process the order, which will be canceled.
6. DELIVERY
In cases where physical delivery of the contracted goods is required, deliveries will be made within the following territory: Spain (Mainland and Balearic Islands)
Except in cases of unforeseen or extraordinary circumstances, or, where applicable, circumstances arising from the customization of products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the timeframe indicated on the Website, in accordance with the shipping method selected by the User, and, in any event, within a maximum of 30 calendar days from the date of order confirmation.
If, for any reason attributable to Paws&Pours, we are unable to meet the delivery date, we will contact the User to inform them of this situation. The User may then choose to proceed with the purchase by setting a new delivery date or cancel the order and receive a full refund of the amount paid. In any case, home deliveries are made on business days.
If it is not possible to deliver the order because the User is not home, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is located and how to arrange for redelivery.
If the User will not be at the delivery location during the agreed-upon time slot, they should contact Paws&Pours to arrange for delivery on another day.
If 30 days have passed since your order became available for delivery and it has not been delivered for reasons not attributable to Paws&Pours, Paws&Pours will assume that the User wishes to withdraw from the contract, and the contract will be deemed terminated. As a result of the termination of the contract, all payments received from the User will be refunded, with the exception of any additional costs resulting from the User’s own choice of a delivery method other than the least expensive standard delivery method offered by the Website, without undue delay and, in any case, within a maximum of 14 calendar days from the date on which the contract is deemed terminated.
However, the User should be aware that shipping costs resulting from the return may incur an additional charge that may be passed on to the User.
For the purposes of these Terms and Conditions, delivery shall be deemed to have taken place, or the order to have been delivered, at the moment the User or a third party designated by the User takes physical possession of the products, as evidenced by the signature confirming receipt of the order at the agreed delivery address.
Any risks associated with the products shall be borne by the User upon delivery. The User acquires ownership of the products when Paws&Pours receives full payment of all amounts due in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if delivery occurs after Paws&Pours has received full payment of the amount due.
In accordance with the provisions of Law 37/1992 of December 28 on Value-Added Tax (VAT), purchase orders for delivery and/or provision of services shall be deemed to be located within the territory subject to Spanish VAT if the delivery address is in Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at any given time, depending on the specific item in question.
7. TECHNICAL MEANS FOR CORRECTING ERRORS
Users are hereby informed that if they discover an error in the information entered to process their purchase request on the Website, they may correct it by contacting Paws&Pours through the contact forms provided on the Website, and, where applicable, through those provided for contacting customer service, and/or by using the contact information provided in Section 1 (General Information). Furthermore, this information may also be corrected by the User through their personal account on the Website.
In any case, before clicking “Buy,” the User has access to the shopping area, cart, or basket where their purchase requests are listed and can make changes.
Similarly, Users are encouraged to review the Legal Notice and General Terms of Use, and specifically the Privacy Policy, to obtain further information on how to exercise their right to rectification as provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and in Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights.
8. RETURNS
In cases where the User purchases products on or through the Owner’s Website, the User is entitled to a number of rights, as listed and described below:
Right of Withdrawal
As a consumer and user, the User makes a purchase on the Website and is therefore entitled to cancel that purchase within 14 calendar days without having to provide a reason.
This withdrawal period will expire 14 calendar days from the day on which the User or a third party authorized by the User, other than the carrier, took physical possession of the goods purchased on the Paws&Pours Website; or, if the goods comprising the order are delivered separately, 14 calendar days from the day the User or a third party authorized by the User, other than the carrier, took physical possession of the last of those goods comprising the same purchase order, or in the case of a service contract, 14 calendar days from the date the contract was entered into.
To exercise this right of withdrawal, the User must notify Paws&Pours of their decision. They may do so, if applicable, through the contact forms provided on the Website.
Regardless of the method chosen to communicate their decision, the User must clearly and unambiguously state their intention to withdraw from the purchase agreement. In any case, the User may use the model withdrawal form provided by Paws&Pours as an attachment to these Terms and Conditions; however, its use is not mandatory.
To meet the withdrawal deadline, it is sufficient to send a notice that clearly states your decision to withdraw before the deadline expires.
In the event of withdrawal, Paws&Pours will refund the User all payments received, including shipping costs (with the exception of any additional costs incurred by the User for a shipping method other than the least expensive option offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which Paws&Pours is informed of the User’s decision to withdraw.
Paws&Pours will issue a refund to the User using the same payment method the User used for the initial purchase. This refund will not incur any additional costs for the User. However, Paws&Pours may withhold the refund until it has received the products or items from the purchase, or until the User provides proof of their return, whichever occurs first.
The User may return or send products to Paws&Pours at: CARRIL LA HORTEZUELA 1L, ALMOGIA 29150 MÁLAGA
And you must do so without undue delay and, in any event, no later than 14 calendar days from the date on which Paws&Pours was notified of your decision to cancel.
The User acknowledges that they will be responsible for any direct costs associated with returning the goods (shipping, delivery), if any are incurred. In addition, the User will be liable for any reduction in the value of the products resulting from handling that goes beyond what is necessary to determine the nature, characteristics, and functioning of the goods.
The User acknowledges that there are exceptions to the right of withdrawal, as set forth in Article 103 of Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws. By way of example, and without limitation, this would apply to: personalized products; products that are liable to deteriorate or expire rapidly; music or video CDs/DVDs without their original factory-sealed packaging; products that are sealed for hygiene or health reasons and have been unsealed after delivery; and the supply of digital content without a physical medium.
The provision of any service that the User may contract on this Website is governed by the same principle, as this same Law establishes that Users shall not have the right of withdrawal when the service has been fully performed, or when it has begun, with the express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully performed by Paws&Pours, they will have lost their right of withdrawal.
In any case, no refund will be issued if the product has been used beyond simply opening it, if the product is not in the same condition as when it was delivered, or if it has been damaged after delivery.
In addition, products must be returned in their original packaging, along with any instructions and other accompanying documents, as well as a copy of the purchase receipt.
You can download the withdrawal form template at the following link: https://docs.google.com/document/d/1gPeR-ot3elHSGwZRg4m7xMLthesP6dA-FXNPcUQ7CXU/edit?usp=sharing
Return of defective products or shipping errors
This refers to all cases in which the User believes that, at the time of delivery, the product does not comply with the terms of the contract or purchase order, and who, therefore, must contact Paws&Pours immediately to report the non-conformity (defect/error) using the same methods or the contact information provided in the previous section (Right of Withdrawal).
The User will then be informed of the procedure for returning the products, and once returned, the products will be inspected, and the User will be notified within a reasonable time as to whether a refund or, if applicable, a replacement will be provided.
We will issue a refund or replace the product as soon as possible, and in any case, within 14 days of the date we send you an email confirming that a refund or replacement for the non-compliant item is warranted.
The amount paid for products returned due to a defect, provided such a defect actually exists, will be refunded in full, including shipping costs and any expenses the User may have incurred in returning the item. The refund will be issued via the same payment method the User used to pay for the purchase.
In any case, the User, as a consumer and user, shall always be entitled to the rights recognized under the laws in effect at any given time.
Warranties
As a consumer and user, you are entitled to warranties on the products you purchase through this Website, in accordance with the legal provisions applicable to each type of product. Paws&Pours is therefore liable for any lack of conformity that becomes apparent within three years of the product’s delivery.
In this regard, the products are deemed to be in compliance with the contract provided that: they conform to the description provided by Paws&Pours and possess the qualities set forth therein; they are suitable for the uses for which products of the same type are ordinarily intended; and they possess the quality and performance characteristics typical of a product of the same type and that are fundamentally expected of it. If this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section “Return of Defective Products or Shipping Errors.” However, some of the products sold on the Website may have non-uniform characteristics provided that these result from the type of material used in their manufacture, and which therefore form part of the product’s individual appearance and do not constitute a defect.
On the other hand, there may be cases where the User purchases a product on the Website that is branded or manufactured by a third party. In this case, if the User believes the product is defective, they may also contact the brand or manufacturer responsible for the product to find out how to exercise their legal warranty rights directly against them within three years of the delivery of said products. To do so, the User must have retained all information regarding the product warranty.
9. DISCLAIMER
Unless otherwise provided by law, Paws&Pours shall not be liable for the following losses, regardless of their cause:
any losses that were not attributable to any breach on your part;
business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or unnecessary expenses incurred); or
any other indirect loss that was not reasonably foreseeable by either party at the time the contract for the sale of the products was entered into between the parties.
Similarly, Paws&Pours also limits its liability in the following cases:
Paws&Pours takes every measure to ensure that products are displayed accurately on the Website; however, it is not responsible for any minor differences or inaccuracies that may arise due to low screen resolution, issues with the browser being used, or other similar factors.
Paws&Pours will exercise due diligence in arranging for the delivery of the product covered by the purchase order. However, it shall not be liable for any damages resulting from transportation issues, particularly those caused by strikes, roadblocks, or other industry-specific factors that result in delays, loss, or theft of the product.
Technical failures, whether due to unforeseeable circumstances or other causes, that prevent the normal operation of the service via the internet. Unavailability of the Website due to maintenance or other reasons that prevent access to the service. Paws&Pours uses all means at its disposal to facilitate the purchase, payment, and shipping/delivery of products; however, it disclaims liability for causes beyond its control, unforeseeable circumstances, or force majeure.
Paws&Pours will not be held liable for misuse and/or wear and tear of products that have been used by the User. Furthermore, Paws&Pours will not be held liable for any incorrect returns made by the User. It is the User’s responsibility to return the correct product.
In general, Paws&Pours shall not be liable for any failure or delay in fulfilling any of its obligations when such failure or delay is due to events beyond its reasonable control, that is, due to force majeure, which may include, but is not limited to:
Strikes, lockouts, or other industrial action.
Civil unrest, riots, invasion, terrorist threats or attacks, war (whether declared or not), or threats of war or preparations for war.
Fire, explosion, storm, flood, earthquake, landslide, epidemic, or any other natural disaster.
Inability to use trains, ships, airplanes, motor vehicles, or other means of transportation, whether public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, laws, regulations, or restrictions issued by any government or public authority.
Consequently, the obligations will be suspended for as long as the force majeure event continues, and Paws&Pours will be granted an extension of the deadline for fulfilling them for a period equal to the duration of the force majeure event. Paws&Pours will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure event.
10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User agrees that most communications with Paws&Pours will be electronic (via email or notices posted on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notices, information, and other communications sent electronically by Paws&Pours satisfy the legal requirement of being in writing. This provision shall not affect the User’s statutory rights.
Users may send notifications and/or contact Paws&Pours using the contact information provided in these Terms and Conditions and, where applicable, through the contact sections on the Website.
Similarly, unless otherwise specified, Paws&Pours may contact and/or notify the User via email or at the mailing address provided.
11. DISCLAIMER
No waiver by Paws&Pours of any specific right or legal remedy, nor any failure by Paws&Pours to require the User to strictly comply with any of its obligations, shall constitute a waiver of any other rights or remedies arising from a contract or these Terms, nor shall it relieve the User of the obligation to comply with its obligations.
No waiver by Paws&Pours of any of these Terms or of any rights or remedies arising from a contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to the User in writing.
12. NULLITY
If any of these Terms and Conditions are declared null and void by a final decision issued by a competent authority, the remaining provisions shall remain in full force and effect and shall not be affected by such declaration of nullity.
13. ENTIRE AGREEMENT
These Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the User and Paws&Pours regarding the subject matter of the sale and supersede any prior agreement, understanding, or promise, whether oral or written, between the same parties.
The User and Paws&Pours acknowledge that they have entered into this agreement without relying on any statement or promise made by the other party, except as expressly set forth in these Terms and Conditions.
14. DATA PROTECTION
Any personal information or data that the User provides to Paws&Pours during a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or Data Protection Policy (included, where applicable, in the Legal Notice and General Terms of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is accurate.
15. GOVERNING LAW AND JURISDICTION
Access to, browsing of, and/or use of this Website, as well as contracts for the purchase of products through it, shall be governed by Spanish law.
Any dispute, issue, or disagreement arising out of or in connection with access to, browsing of, and/or use of the Website, or with the interpretation and enforcement of these Terms, or with the sales contracts between Paws&Pours and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts.
16. COMPLAINTS AND CLAIMS
Users may submit complaints, claims, or any other comments they wish to make to Paws&Pours using the contact information provided at the beginning of these Terms and Conditions (General Information).
In addition, Paws&Pours provides official complaint forms for consumers and users, which they may request from Paws&Pours at any time using the contact information provided at the beginning of these Terms and Conditions (General Information).
Furthermore, if a dispute arises from the conclusion of this purchase agreement between Paws&Pours and the User, the User, as a consumer, may request out-of-court dispute resolution in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: https://ec.europa.eu/consumers/odr/.
At Paws&Pours, we strive to ensure that your shopping experience is safe and satisfying. If you are not satisfied with your order, you may request a return in accordance with current Spanish law.
This policy is based on Royal Legislative Decree 1/2007, which approves the consolidated text of the General Law for the Protection of Consumers and Users, and on the provisions relating to e-commerce.
1. Right of withdrawal (14 days)
Under Spanish law, customers have 14 calendar days from the date of receipt of the order to exercise their right of withdrawal, without having to provide a reason for their decision.
To exercise this right, the product must meet the conditions specified in the following section.
2. Return Policy
Returned items must:
- Must be in perfect condition, unused, and unwashed.
- Keep all original labels, packaging, and accessories.
- Must be free of stains, odors, damage, or signs of use.
- In the case of defective products, these must be reported within the timeframe specified below.
Exceptions under the regulations (returns are not accepted):
- Products that are customized or made to the consumer’s specifications (Art. 103.c).
- Hygiene products or items that, for health reasons, cannot be returned once the seal has been broken (Art. 103.e), such as intimate apparel.
- Pet accessories that come into direct contact with the pet once opened.
3. Procedure for requesting a refund
To process a return, the customer must:
- Email info@pawsandpours.es or use the contact form on the website.
- Please provide the order number, the items to be returned, and the reason (optional).
- Follow the instructions provided by the customer service team.
4. Return shipping costs
The customer is responsible for the direct costs of the return, as permitted by law, unless the product is defective or was shipped in error.
In the event of an error or defect, Paws&Pours will cover the costs and send a return label or return instructions at no charge.
5. Refunds
Once the merchandise has been received and its condition verified:
- We will process the refund using the same payment method you used.
- The refund will be issued within 14 calendar days, as required by law.
- In accordance with the regulations, we may withhold the refund until we receive the goods or proof that they have been returned.
- The initial shipping costs for the order are non-refundable, except for returns due to defects or errors.
6. Changes
Exchanges for a different size, color, or product are handled as follows:
- Return + new order, or
- Direct exchange, if the store offers it and the item is in stock.
- In the event of a shipping error, the exchange or replacement will be provided at no additional cost.
7. Defective products or errors in the order
If the customer receives a defective, damaged, or incorrect item, they must contact us within 48–72 hours of receipt.
We will request photos or videos to verify the incident.
Once the defect or error has been confirmed:
The replacement will be processed,
Or a full refund,
At no cost to the customer, in accordance with Articles 118–120 of the General Law on Consumers and Users.